Refund policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We do not offer Returns for CUSTOM MADE/MADE TO ORDER items as they are made especially for you. We may be able to offer exchanges or store credit on a case-by-case basis.
Orders shipped to outside USA addresses sometimes incur an import duty fee, that would need to be paid by the recipient. As a small, indie brand, we request our customers to pay for return shipping to our NYC design studio:
ONE432, 312 11TH Ave, #6T, New York, NY, 10001.
You may also personally drop off at our physical location at Artists & Fleas, Chelsea Market, New York City (11 am - 7 pm everyday). This really helps us bear the cost of remaking and shipping internationally from Pakistan to you for any remakes and exchanges. Please do not send your purchase back to our Pakistan address.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@one432.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@one432.com and send your item to: 312 11th Avenue, #6T, New York, NY 10001, USA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
SHIPPING
To return your product, you should mail your product to: ONE432, 312 11TH Ave, #6T, New York New York US 10001
You will be responsible for paying for your own shipping costs for returning an item outside the United States. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Orders shipped to outside USA addresses sometimes incur an import duty fee, that would need to be paid by the recipient.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.